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The Car People have exceeded an annual turnover of £100m! In the months following the brand launch, new customer visits increased by an average of 22%. And 99% of customers claim they would buy from The Car People again. Industry journal ‘What Car?’ ranked The Car People 2nd in performance.
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The Car People wanted to distance themselves from other car supermarkets. They were car retailers with a difference - friendly where others were aggressive, trustworthy where others chased sales and committed where others focussed on the short-term. They wanted Propaganda to communicate this difference.
Our objective: Create a differentiator and stimulate growth through a compelling proposition fuelled by customer insight.
Propaganda conducted a research programme to gain a thorough understanding of the car retail business. We found out that contrary to popular belief, in 70% of cases car purchase was a woman’s decision. But this audience had always been ignored by the sector. Propaganda drove in with a differentiated brand proposition focussed on forging an open and trusting relationship with female decision makers while keeping the brand accessible and relevant to men.
We developed an integrated marketing campaign that included web, DM, TV and radio, to launch the brand and its benefits. And it had a single-minded focus: ‘The hassle-free way to buy a car’. The communication challenged industry norms and gave The Car People a distinctive, engaging personality, with a clearer female tone of voice. The brand campaign has now evolved to engage new and potential customers and make them familiar with The Car People experience.
Propaganda knew that external communication, regardless of its strength, could not achieve huge results unless the internal team adopted and endorsed it. We had seen their passion for the business and we wanted to use that to build long-term customer relationships. We designed and implemented a customer loyalty programme - customers were contacted, and reminded of The Car People experience. They were encouraged to recommend the brand to friends and family. This was the perfect way to extend the warm and personal approach of brand.
The Transformation
Since the brand launch, The Car People has outstripped predictions and outperformed the market. They have exceeded an annual turnover of £100m! In the months following the brand launch, new customer visits increased by an average of 22%. And 99% of customers claim they would buy from The Car People again. Industry journal ‘What Car?’ ranked The Car People 2nd in performance.
This is now a brand in full throttle, and it shows no signs of stopping!
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