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Overall sales for Greggs have seen an average increase of 9%. We have also served an extra 3 million customers and sales of savouries have rocketed by 15%. With a turnover increase to £550m, our image in the City has also gained favour with a positive impact on Greggs' share price.
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This is the frenetic world of food-on-the-move. In the queue are big muscles like McDonalds, Subway, Tesco, Pret and Boots and the comparative lightweights of the local favourites, sandwich shops and delis. Somewhere in between stands Greggs – undecided on how to get a slice of this new, manic market.
Baking since the 1930s, Greggs has tasted phenomenal success over the years. But while it was busy baking, competition moved in, and Greggs’ customers moved out.
In 2006 Greggs decided to bite back, and Propaganda entered the scene. To us, the objective was clear: reverse the traffic back into Greggs, and get good old baked food right back where it belongs.
In this big-eat-small business, Greggs couldn’t be just another fast food option. Our extensive national qualitative research showed that people had forgotten what Greggs stood for. Its move towards fast food, to answer competition, had obscured its bakery heritage. Its shelf space was as confused as its customers. Moreover, Greggs was now being edged out of the ‘fresh’ space by Subway, which prepared food in front of consumers. The market had also become more health-conscious.
Instead of fast food, Greggs had to shift focus to good food, delivered fast. We knew we could use its heritage to bring about a transformation. People loved the just-baked smell of its stores. The competition couldn’t claim baker-fresh at a national level. It was Greggs’ USP. We needed to revive Greggs as bakers with a modern twist. The brand value to support this - good, honest food. It captured the warmth of a local bakery, desire for quality at an honest price and a down-to-earth attitude.
Our creative task: develop a national TV campaign, bringing out ‘baker-fresh smell’, and translate that across media. The perfect celebrity was brought in - good, honest and down-to-earth Paddy McGuiness. Our new endline too combined warmth and freshness with food-on-the-go. ‘Greggs the Bakers: Ready when you are’. The strategy flowed into a radio campaign, POS, billboards, and a micro site featuring Paddy. These significantly increased consumers’ engagement with the brand.
The Transformation
Overall sales for Greggs have seen an average increase of 9%. We have also served an extra 3 million customers and sales of savouries have rocketed by 15%. With a turnover increase to £550m, our image in the City has also gained favour with a positive impact on Greggs’ share price.
This is certainly what good old honest success looks like!
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